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Classification of common problems
Return and exchange instructions
To cancel an unreceived order, proceed as follows:
If you want to cancel an unreceived order, please use the self-service Cancellation service (see more self-service) as follows:
Enter the "My Order" page, find the order to cancel, click the "Cancel order" button;
After selecting the reason for order cancellation, submit the application;
After the "Cancel Order" request is successful, you can check the cancellation progress on the "My Order" page.
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